BN
Bawinile N
1 reviews | Active since Apr 2018
14 Dec 2023, 12:52
Update my credit profile (XPerian/ Transunion/ xds)
Please assist me to get Finchoice to update details of an account that was settled via MBD. The account has not been updated in months. I was provided with a letter but between MBD and Finchoice i am not being assisted with updating of the profile. I have called and emailed
Helpful (0)
Replies (8)0
Replies (8)
Finchoice's replyOfficial
18 Dec 2023, 12:48Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply18 Dec 2023, 12:48
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
BN
Bawinile N's updateReviewer Update
18 Dec 2023, 12:53Thank you i will await your feedback. I have emailed the paid up letter to *** /*** / *** /***
Regards,
Regards,
BN
Bawinile N's update18 Dec 2023, 12:53
Reviewer Update
Thank you i will await your feedback. I have emailed the paid up letter to *** /*** / *** /***
Regards,
Regards,
Finchoice's replyOfficial
19 Dec 2023, 10:21Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply19 Dec 2023, 10:21
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
BN
Bawinile N's updateReviewer Update
11 Jan 2024, 09:09I have not been assisted, It is the 11th and companies have submitted their updates still nothing. May you please send me proof of instruction to update profile that was sent to the credit entities because when i call them they have no view. A dispute will create a flag on my name and will take the whole month to resolve. I am really hurt by all of this.
BN
Bawinile N's update11 Jan 2024, 09:09
Reviewer Update
I have not been assisted, It is the 11th and companies have submitted their updates still nothing. May you please send me proof of instruction to update profile that was sent to the credit entities because when i call them they have no view. A dispute will create a flag on my name and will take the whole month to resolve. I am really hurt by all of this.
Finchoice's replyOfficial
11 Jan 2024, 12:19Good day,
You're complaint has been escalated to the relevant department.
The finchoice team
You're complaint has been escalated to the relevant department.
The finchoice team
Finchoice's reply11 Jan 2024, 12:19
Official
Good day,
You're complaint has been escalated to the relevant department.
The finchoice team
You're complaint has been escalated to the relevant department.
The finchoice team
BN
Bawinile N's updateReviewer Update
12 Jan 2024, 09:15I have still not been assisted.
BN
Bawinile N's update12 Jan 2024, 09:15
Reviewer Update
I have still not been assisted.
BN
Bawinile N's updateReviewer Update
14 Jan 2024, 10:53I have still not been assisted. I don't think Finchoice understands the damage that is being done here. I wish the CEO's email and number was available on public domain just so customers can share these cases maybe he can establish a CEO team that will jump onto these escalations. Its approaching end of JAN still no help at all.
BN
Bawinile N's update14 Jan 2024, 10:53
Reviewer Update
I have still not been assisted. I don't think Finchoice understands the damage that is being done here. I wish the CEO's email and number was available on public domain just so customers can share these cases maybe he can establish a CEO team that will jump onto these escalations. Its approaching end of JAN still no help at all.
Finchoice's replyOfficial
26 Jan 2024, 16:51Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply26 Jan 2024, 16:51
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team