Update my balance and my mobi

Last month I changed my salary date from 30th to the 15/10 debit order did go through and my balance was R0.00 when tried to access funds got reply I need to pay my mobi account on time.

I called yesterday 24/10 and spoke with one of team leaders at Client services and she advised me an update needs to be done which it was done and I did get call back and she said I can try again,when I do so there is now a balance R22.32 now I'm told I am.in arrears I must just pay that amount off which I refused this morning my balance R0.00 up until update was done now there is amount due?

I never had any problems with my mobile money before but for the past few months I am struggling it's no longer reliable for me.

Can someone please rectify and provide me with feedback.Team leader from collections Rochelle advised she will send the email

I am really getting frustrated and annoyed.On mobile it shows R7800 is available and on their website nothing is available I get message my account must be active and up to date

ID *** ***