SM
Stephan M

1 reviews | Active since Aug 2020

15 Aug 2020, 09:15

Unsolicited harassment

How much does it take for a company to understand you do not want to talk to them or are not interested in their service. have been bugged by this company the whole week. First I ignored their calls but alas, they have tried numerous times per day. I eventually gave in and answered to politely tell the agent to PLEASE remove me off their list. Has that ever worked? I think not. They kept calling which I ignored again and this morning, Saturday morning none the less, I answered again and asked the agent, firstly, what I need to do for them to stop calling me and secondly where do they have my permission to contact me as I have to give permission for this. She promptly hung up without any answer or professionalism.

I have never given permission for any unsolicited contact, EVER. In fact, I have gone out of my way to register on all kinds of systems to remove my details.

I understand that there is a need somewhere for these services but surely a company with the resources to BUY a list of names of people will go through the necessary due diligence to ensure that is a vetted approved list of people interested to be contacted?

It is beyond me how this is allowed to happen and from a company that claims NCR status and all kinds of associate logos on their site.

0
Replies (2)
Finchoice
Finchoice's reply16 Aug 2020, 19:44
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team 
Finchoice
Finchoice's reply23 Aug 2020, 21:05
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team