Unsatisfied customer

With dissatisfied service received I am struggling to get the financial distress off my shoulders. I have 2 accounts with FinChoice and since last year 2023 I am struggling financially. I informed the institution with several emails explaining and to make arrangements but with great sadness they still debited me twice for July and August. I contacted them twice to explain thatI do not have money for food on both occasions but they go ahead. The one account was handed over on the 13.08.2024 but FinChoice gave me the incorrect contact details of the service provider to make arrangements and still they debited twice .