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Shirley S
1 reviews | Active since May 2018
20 Sept 2024, 10:52
Unsatisfied
Finchoice once again has proved to disappoint, sending emails is useless as Finchoice only replies to emails in 2 business days regardless if the EMAIL IS MARKED AS URGENT!!!!! HOPEFULLY SOME FINCHOICE CONSULTANT READS THIS REVIEW AND IS ABLE TO PRIORITIZE!!!! I have made calls as well and the issue is still not resolved!!!!! I have sent emails with screenshots to prove there is an issue, also ignored!!!! Obviously customer care isn't a priority to Finchoice!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
20 Sept 2024, 11:17
Good day Shirley,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply20 Sept 2024, 11:17
Official
Good day Shirley,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
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Shirley S's updateReviewer Update
20 Sept 2024, 11:38Please resolve as soon as possible
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Shirley S's update20 Sept 2024, 11:38
Reviewer Update
Please resolve as soon as possible
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Shirley S's updateReviewer Update
20 Sept 2024, 12:27All note that the consultants at FINCHOICE RELAY FALSE INFO TO CLIENTS!!!! AND THEN THE CLIENT"S EMAIL ADDRESS GETS BLOCKED BY THE CONSULTANT NAMELY HAYLEY AS THEY DON'T WANT PROOF OF THEIR ERROR
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Shirley S's update20 Sept 2024, 12:27
Reviewer Update
All note that the consultants at FINCHOICE RELAY FALSE INFO TO CLIENTS!!!! AND THEN THE CLIENT"S EMAIL ADDRESS GETS BLOCKED BY THE CONSULTANT NAMELY HAYLEY AS THEY DON'T WANT PROOF OF THEIR ERROR
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Shirley S's updateReviewer Update
20 Sept 2024, 12:31Also have the loan contract sent via email from the FINCHOICE EMAIL ADDRESS!!!!!! SEEMS AS THE CONSULTANT CALLED HAYLEY WON'T CALL ME EITHER TO RESOLVE THE ISSUE
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Shirley S's update20 Sept 2024, 12:31
Reviewer Update
Also have the loan contract sent via email from the FINCHOICE EMAIL ADDRESS!!!!!! SEEMS AS THE CONSULTANT CALLED HAYLEY WON'T CALL ME EITHER TO RESOLVE THE ISSUE
Finchoice's replyOfficial
21 Sept 2024, 13:14
Good day Shirley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply21 Sept 2024, 13:14
Official
Good day Shirley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team