Unsatisfactory Services

Good day,

Thank you for your reply, but

I'm not happy at all with your decision,

No accounts of mine is in arrears, I've paid you on time, I've settled my 12 month loan before time in order for you to give me a better loan offer, I've paid my home choice account with 3 months in advance,

I have more then enough money left after I've paid my debts, I've always been loyal to you and you tell me that you can't assist me with a 12 or 24 month's loan, I can understand if I had a bad credit history or if I had accounts in arrears but I don't have so why are you doing this?

That is very unprofessional and your are treating me unfairly when it comes to obtaining credit from you, this is not the first time that I'm being treated unfairly by your company and I've raised the issues with you before,

Please fix this issue as soon as possible,

Thank you,

Rosemary

On Wed, Feb 10, 2021, 14:19 FinChoice Support <***> wrote: Hi Rosemary,

Trust you are well. This serves to confirm receipt of your email. Kindly be advised that currently have an offer of R3 500 available on Mobi Money.

You can apply via our self help channels on Kwikserve on *120*1048# or our Mobi site on www.finchoice.mobi or you can contact our Call centre on *** Alternatively, dial our number and select option 4 for a call - back. Warm regards, customer support t +27 (0)861 346 246 e *** This e-mail is subject to the homechoice e-mail disclaimer.

On Tue, 9 Feb at 5:59 PM , rosemary jacobs <***> wrote: Good day,

Regarding the reported matter,

I got a phone call from one of your consultants,

I was advised that my 12 month loan facility is active even though it's not showing,

If that is the case can you please give me a Personal Loan of R25 000 on the 12 month's facility?

Will wait to hear from you soon,

Thank you,

Rosemary

On Mon, Feb 8, 2021, 08:41 FinChoice Support <***> wrote: Hi Rosemary,

Trust you are well. This serves to confirm receipt of your email. Kindly be advised that currently have an offer of R3 500 available on Mobi Money. Should you be interested pls log onto www.finchoice.mobi to withdraw the funds

The availability of funds is an automated process which is linked to your HomeChoice, FinChoice and FoneChoice accounts and to the credit bureau. A monthly report is automatically done which determines the availability of products. We are unable to inform you when there will be credit available again, however a SMS will be sent as soon as funds are available again.

Regards customer support t +27 (0)861 346 246 e ***