Unresolved Settlement and Incorrect Debit

I am m extremely disappointed with the way FinChoice has handled my account.

I requested a settlement letter from FinChoice, which clearly indicated that the settlement amount needed to be paid before 26 August 2026. I made the required settlement payment within the stipulated period and therefore expected my account to be settled and closed.

Despite this, FinChoice subsequently debit my account again, even though I had already paid the settlement amount.

I have made several attempts to contact FinChoice via email regarding the incorrect debit. I have requested that the additional amount deducted from my account be refunded and that my account be formally settled and closed. Unfortunately, despite repeatedly following up, I have received no meaningful response or resolution.

This is extremely frustrating, particularly because I comp**** with the settlement terms provided by FinChoice. I should not have to repeatedly chase a financial institution to correct an unauthorised/incorrect debit after settling my account as instructed