Unproffessional abusive treatment

I took a loan from Finchoice. At the time of taking the loan I was in a position to pay it back. Unfortunately my husband lost his business and I became the sole provider in my household. I received a call from their call centre and when I tried to make an arrangment of R100.00 per month with their agent that got very rude and told me that this is a one month loan and I cant make an arrangment. I advised the lady rather than going under debt review or admin and them getting next to nothing, I was willing to pay back R100.00 per month. The lady refused to accept the arrangment. I told her that they must then hand me over to their attorneys.

Today again I received a call from the lady at their offices. I tried to be civil to her and explain my situation and she one again started telling me I was rude and loud when in fact I was not. I was actually taking very calmly to her cause I sit in an open plan office. I tried to explain that why I wasnt paying the account. She told me when I took the loan I never mentioned my husband and that I MUST pay the loan. The problem is I have my expenses and I have now had to take my husband's expenses to. The lady made me feel as if I was robbing Finchoice of the R1600.00/R1800.00 I owe them. She was rude and degraded me.

I can understand if I said I didn't want to pay the account. But Ive been trying to make an arrangment and nobody want to accept same.

After the way Ive been treated - like a ******** for owing R1800.00, I would NEVER EVER refer anybody I know to Finchoice.

Ive explained my situation to them and I receive calls from 7 am in the morning till after 6pm in the evening. I now refuse to take their calls.