unproffesional service

i never been so embarresed like this company they took 2700 settlement amount plus monthly debit of 550.00

i called friday they told me they will close the account and send me paid up letter

on monday when i called they said no they cant see the funds and the account is owing and i asked how cause youll took the settlement only to find out the agent didnt even bother to check and the account is still not closed

and today i called they said i must wait another 2 days

and its still reflecting on my burea and i cant do anything now due to this finchoice thingy

even the serviece u get agents arent as help full as you would think as it is financial service

im fedup with finchoice i ve been calling and my airtime get exhausted no one is willing to call back i need help i need my account closed and paid up letter

sent them email they not responding they making my life misreable

cell ***