CH
Charlene H
1 reviews | Active since Apr 2015
03 Jan 2020, 10:55
UNPROFESSIONAL, USELESS AND ***********
My story pretty much reads the same as everyone else. Paid my account on the 27th December after calling them for 3 months to get a balance. I ended up working out the interest myself and paid the account. Nobody calls you back or confirms receipt of the monies. Attorneys dont know what I am talking about. To add the amount they put on Compuscan does not correspond with your calcs. Credit limit R5000 they show as R8000.00. Unprofessional and useless. Suppose they will never update our profiles by looks of things.
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Replies (4)
Finchoice's replyOfficial
03 Jan 2020, 11:32Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply03 Jan 2020, 11:32
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
CH
Charlene H's updateReviewer Update
03 Jan 2020, 11:34That I must live to see!!!
CH
Charlene H's update03 Jan 2020, 11:34
Reviewer Update
That I must live to see!!!
Finchoice's replyOfficial
10 Jan 2020, 11:58Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply10 Jan 2020, 11:58
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
CH
Charlene H's updateReviewer Update
15 Jan 2020, 05:44This matter has STILL not been resolved. ALL Bureaus have not been updated and i am yet to see a statement. I had to look for the account for over 3 months. Was i suppose to take my wheelchair and come to CT???? I want tosee if monthly interested was charged as MBD made no contact with me. I still also dont have a Paid up letter. And don' t i get change. NOTHING HAS BEEN RESOLVED.
CH
Charlene H's update15 Jan 2020, 05:44
Reviewer Update
This matter has STILL not been resolved. ALL Bureaus have not been updated and i am yet to see a statement. I had to look for the account for over 3 months. Was i suppose to take my wheelchair and come to CT???? I want tosee if monthly interested was charged as MBD made no contact with me. I still also dont have a Paid up letter. And don' t i get change. NOTHING HAS BEEN RESOLVED.