Unprofessional Finchoice

On behalf of Goitsemang Elizabeth Moalusi, ID No. ***, this is concerning her broken arrangement by Finchoice and FoneChoice.

On the 29th May 2020, I Gaoretelelwe William Moalusi son of Elizabeth called to make an arrangement for my mom to pay reduced amounts on her accounts rather than skipping for 5th June 2020, as per agreement and I stand by it that even on record, we had agreed that an amount of R650.00 will cover for her loans due to the fact that as a domestic worker and a pensioner, she doesn't have any other source of income due to her being affected by the COVID19 pandemic. On the 03rd of June 2020, her account was debited with full installment amounts which left her with no money to cover for her medication and even buy herself food, I am deeply frustrated and irritated by Finchoice as it is clear that this is a company with a company policy that seeks to oppress the elderly illiterate and when she called on the 4th of June 2020, we were tossed from one department to another with no help thereof. As per Lucinda, she could see there was an arrangement in place and had made a promise that because we had made payments to the original installment amounts, a refund will be processed and should reflect in Elizabeth's account by Friday 5th June 2020, it's Monday the 8th Today. This morning 8th June 2020, I call in with my mom who's sidelined by the finchoice policy which she has been loyal to for over 6 years and counting, I am disappointed. She sits home unemployed, chronic asthmatic and no source of income, she uses her only money to seek assistance from finchoice but in the end every arrangement made by elders is not important because, had it been the case, she would have been refunded and notes on system should be clear and unfavourable. I stand to report this to the highest of my abilities and stand to literate individuals of the same inequalities like my mom to refrain from associating with companies like Finchoice where the staff is rude, as per Simnikiwe from collections, she is the rudest lady I have ever met. Unprofessional service by finchoice, from first call to the last, we phoned 5 times or more in order for us to get assistance and after speaking to Andiswa this morning who kept me holding for longer than 5 min to get me a reference number for my call until the phone cut me off. I am truly disappointed.