Unprofessional Financial Service Provider, They are not to be trusted

I received a call from one of your consultants, Abdul. As per our telecon, he said the reason there was an outstanding balance was because June 2018 wasn't paid, he then requested that I send him proof of payment, then the account should be sorted.

I then requested him that can this query be finalized by the end today, which was 18/11/2020, and he promised he will take charge of it and make sure my query is resolved by the end of the day.

I sent the proof of payment for June , I then got some reply saying I am supposed to have made 35 payments and I have thus far made 31 payments. However the statement shows I have made more than 35 payments.

I then rep**** with a statement highlighting the number of payments on the statement. and explaining that it does not make sense when the account is up to date however the contract is meant to have ended in October and yet there is still an outstanding amount which till now Finchoice cannot explain it to me.

For one of your consultant to promise to have my query finalized yesterday which did not happen, shows how unprofessional Finchoice has been handling this query. 9DAYS LATER I AM STILL WAITING FOR PROPER FEEDBACK. I get different stories each time.

Its disappointing that I have to resort to this platform for me to be taken seriously, otherwise Finchoice does nothing but ignore emails.