Unprofessional Customer Awareness

Previously changed my banking details, to be called by an arrogant agent from. Finchoice named Zulfa. After telling her I changed my banking details, she kept being arrogant saying I'll pay interest cause payment wasn't made. Today, a call from her again, this time, when I told her, they debited for 1 product and not the other, I'm told it was insufficient funds.... which is not possible with when they do their debits... the debited 1 product and not the other.... when I asked why there was no tracking, she said they do not do tracking, mind you, in the first call she was obnoxiously adamant they will continue to try and debit... she changes finchoices process to fit her means to end the call. UNPROFESSIONAL, NO CUSTOMER SERVICE AWARENESS, JUST PLAIN OBNOXIOUS....

This stains what I thought of Finchoice... to be met with such arrogance!