Unprofessional conduct and misallocation of payment by FinChoice staff

My name is Xolani. I am extremely dissatisfied with the service I have received from FinChoice.

I currently have two loan facilities with your company. One of these is a 24‑month loan that recently went into arrears of R1700. I contacted your staff, made payment arrangements, and settled the arrears the very next day.

After payment which I advised of paying through a FNB account and putting the reference as my ID number, I called again and was assured that the account would be updated shortly. However, instead of allocating the full R1700 to the 24‑month loan (which was in arrears), FinChoice staff split the payment in half and deposited it across both facilities. This means the loan that was supposed to be cleared is still showing as overdue.

Throughout this process, I had numerous phone conversations with your staff, who were consistently rude, dismissive, and showed no care for resolving the issue. This behavior is unacceptable and raises serious concerns about whether employees are acting in good faith or simply doing as they please.

I demand that FinChoice:

Correctly allocate the payment to the loan that was in arrears.

Rectify my account records immediately.

Address the unprofessional conduct of your staff.

Failure to resolve this matter will leave me with no choice but to escalate further to the relevant ombudsman.