KM
Koketso M
1 reviews | Active since Mar 2018
08 Jul 2024, 12:33
Unprofessional behaviour
At this point I am so confused as to why I am being called to make an arrangement for a loan which I already made an arrangement for. Also may I please have the recording of today's call from number ***. In as much as one is in arrears your agents are really ****ty people that can never remain professional even if they wanted to. The person even switched to a language that I do not even understand and I dropped the call. May I please be contacted via email going forward because your people are really getting on my nerves
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
08 Jul 2024, 13:19
Good day Koketso,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply08 Jul 2024, 13:19
Official
Good day Koketso,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
KM
Koketso M's updateReviewer Update
08 Jul 2024, 14:23Thank you for your response, this is the same message I received the last time and no investigation was done and the ticket was just closed without any proper feedback. All I request is for the recording as well as for FinChoice to communicate via email that's all
KM
Koketso M's update08 Jul 2024, 14:23
Reviewer Update
Thank you for your response, this is the same message I received the last time and no investigation was done and the ticket was just closed without any proper feedback. All I request is for the recording as well as for FinChoice to communicate via email that's all
KM
Koketso M's updateReviewer Update
08 Jul 2024, 14:24By the way, I am going to pay you back
KM
Koketso M's update08 Jul 2024, 14:24
Reviewer Update
By the way, I am going to pay you back
Finchoice's replyOfficial
16 Jul 2024, 14:22
Good day Koketso,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply16 Jul 2024, 14:22
Official
Good day Koketso,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
KM
Koketso M's updateReviewer Update
16 Jul 2024, 14:25My query has been resolved without being provided with the recording. Thank you?
KM
Koketso M's update16 Jul 2024, 14:25
Reviewer Update
My query has been resolved without being provided with the recording. Thank you?
Finchoice's replyOfficial
29 Jul 2024, 08:58
Good day Koketso,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Finchoice's reply29 Jul 2024, 08:58
Official
Good day Koketso,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team