unprofessional and rude customer service

I am writing to formally express my dissatisfaction with the level of customer service I received from one of your representatives via WhatsApp on 27-02-2025 The interaction was both unprofessional and dismissive.

I contacted your team with a simple request to stop sales and alteration department calls regarding my policy. Instead of handling my request professionally, the representative responded with vague replies, including “Ohk” and “What you expect me to say?” This lack of professionalism was further exacerbated when, after asking for confirmation, I was met with a rude response stating, “You’re such a waste of time.”

As a customer, I expect courteous and professional service from your representatives. Such behavior is unacceptable and does not reflect well on Finchoice’s commitment to customer satisfaction. I request that this matter be addressed appropriately and that measures be put in place to ensure no other customer experiences similar treatment.

Please confirm receipt of this complaint and inform me of the steps you will take to prevent future incidents. I look forward to your prompt response.