Unprofessional

I have paid up my finchoice account in December 2023 and had to do an additional payment as they said I still owed that amount (which is disgusting) as my account was settled. I am receiving threatening emails and phone calls every day about an amount I apparently owe. I am even getting emails from a law firm stating my account has been handed over due to unpaid amount.

I have called several time to the customer centre and nothing has been resolved after the consultants are telling me my account is settled and they will escalate the matter. On their mobi app it shows that I still owe a balance.

Finchoice you are disgusted and your staff is so rude and unhelpful.