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Natalia N

1 reviews | Active since Nov 2021

13 Mar 2022, 10:46

Unnecessary credit checks

Finchoice, I've always praised your company. I was always pleased with you and how efficient you guys are. Today i am very upset. On my customer profile with Finchoice, I'm given an opportunity to do a reloan on my 6M loan, so i click to apply, you decline me. Why? I have never missed a payment with you or any of my other creditors ever! Now you see what you are doing to my name? These enquiries you do on my credit report is going to cost me! I'm tarnishing my clean name because i keep falling for this tricks to reapply, to take up your offer and yet you decline me. Why would you have an offer available to me only to decline me. This is a low blow

Please, i am not putting my name through this anymore. At the end of this month will be the final installment payable on my Mobi Loan. I request now that you remove this option from my name.

Thereafter, i will have only 2 more payments due on my 6M loan.

You Dissapointed me Finchoice. You have amazing staff, lovely consultants. But you letting me down badly with your system errors. I cannot afford to sabotage my name or destroy my credit score.

I fight for what is right, the credit bureaus know i dispute what i do not agree with.. so I'm asking for a goodwill deletion of all unnecessary credit enquiries you did on my name after encouraging me to take a further loan.

My score has just picked up. Please do not ruin my name.

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Replies (1)
Finchoice
Finchoice's reply14 Mar 2022, 23:25
Official
Good day,   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
    
The finchoice team