MB
Maleshwane B

1 reviews | Active since Jan 2015

04 May 2022, 16:50

Unnecessary charges

Why on earth are you debiting my account? For amounts I do not even know. I have settled all my accounts. I'm incurring bank charges for nonsense. Fix this mess.

0
Replies (5)
Finchoice
Finchoice's reply04 May 2022, 19:36
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
    
The finchoice team 
MB
Maleshwane B's update06 May 2022, 14:48
Reviewer Update
Still investigating? And I'm here waiting for answers. Please can I have feedback.
MB
Maleshwane B's update06 May 2022, 20:59
Reviewer Update
I will reply to that email until I know what the debit was for as well as the remaining balance when I paid the whole settlement amount.
Finchoice
Finchoice's reply09 May 2022, 20:16
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team 
Finchoice
Finchoice's reply06 Jun 2022, 11:56
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team