Unknown Scheduled Debit Order

I have been struggling with Finchoice for a long time to not schedule debit orders before the agreed debit order date but yet they scheduled a debit for the 16th of August 2023 which is four days before the scheduled date. The debit orders that is scheduled befor the agreed date is causing a negative outlook on my credit and my account. I have also struggled with a ***** case on my Mobimoney account and that is not coming to a closer. I am frustrated with Finchoice as I need to how my account was hacked, was it an inside job, what was the cause because I did not give any pin details on the phone and I did not change the Mobimoney cellphone number. I want the ***** case finalized.