1 reviews | Active since Jul 2016

14 Jul 2016, 14:02

Unhelpful staff giving me the run around

<p>I app**** for a loan on 8 July 2016 and was told my loan would pay out the 09 July or 11 July. I had to call Finchoice every single day from the 11 July to ask if the money has been disbursed to my bank account. When I call the call centre i get told a different story every time. Then they need this document and then that docuement to complete my loan application. Furthermore i am deeply upset because after days of waiting for the loan to be paid to my account they eventually call me to tell me that they are only approving me for less than what i app**** and was approved for. And the installement is much more.</p> <p>I have never been so dissapointed in my whole life as i needed the funds urgently. </p> <p>I will never recommend anyone to take a loan with Finchoice.</p>

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Replies (1)
Finchoice
Finchoice's reply15 Jul 2016, 12:58
Official

Thank you for bringing this to our attention.
We apologise for the inconvenience and the frustration.

We will investigate your query and we will get a consultant to contact you with feedback.

Regards
Management Team