SV
Simphiwe V
1 reviews | Active since Jan 2020
08 Feb 2023, 13:03
Unhappy with Finchoice
I had a loan with Finchoice and settled it March 2022. In November they called and say im in arreas as i reversed nd i was confused how do i reverse if i do not have any active loan account. From there they started to derbit every month end its been 3 months now when i talk with them they dont give me clear explanations, im soo unhappy with how they doing.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
08 Feb 2023, 16:58 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply08 Feb 2023, 16:58
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
SV
Simphiwe V's updateReviewer Update
09 Feb 2023, 15:30Thats happened when i called in? you said its being investigated but at the end of the month you deduct, what type of investigation is that?😡
SV
Simphiwe V's update09 Feb 2023, 15:30
Reviewer Update
Thats happened when i called in? you said its being investigated but at the end of the month you deduct, what type of investigation is that?😡
Finchoice's replyOfficial
09 Feb 2023, 16:18Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply09 Feb 2023, 16:18
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
SV
Simphiwe V's updateReviewer Update
10 Feb 2023, 10:36I have been complaining about the same thing no one is taking my issue seriously all I keep on getting are automated replies maybe I now have to invlove ombusdman maybe my issue will be resolved
SV
Simphiwe V's update10 Feb 2023, 10:36
Reviewer Update
I have been complaining about the same thing no one is taking my issue seriously all I keep on getting are automated replies maybe I now have to invlove ombusdman maybe my issue will be resolved
Finchoice's replyOfficial
10 Feb 2023, 16:57Good day
This has been escalated to the relevant department and one of our Customer Support Consultants will be in contact with you.
The finchoice team
This has been escalated to the relevant department and one of our Customer Support Consultants will be in contact with you.
The finchoice team
Finchoice's reply10 Feb 2023, 16:57
Official
Good day
This has been escalated to the relevant department and one of our Customer Support Consultants will be in contact with you.
The finchoice team
This has been escalated to the relevant department and one of our Customer Support Consultants will be in contact with you.
The finchoice team
Finchoice's replyOfficial
10 Feb 2023, 17:04Good Day,
Please be advised that we have attempted to call you and line just rings, please confirm a Convenient time for us to call you
The finchoice team.
Please be advised that we have attempted to call you and line just rings, please confirm a Convenient time for us to call you
The finchoice team.
Finchoice's reply10 Feb 2023, 17:04
Official
Good Day,
Please be advised that we have attempted to call you and line just rings, please confirm a Convenient time for us to call you
The finchoice team.
Please be advised that we have attempted to call you and line just rings, please confirm a Convenient time for us to call you
The finchoice team.
Finchoice's replyOfficial
11 May 2023, 09:47Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply11 May 2023, 09:47
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team