LC
Loren-Lee Coetzee
1 reviews | Active since Feb 2021
17 Feb 2021, 10:31
Unhappy customer mxm
My boyfriend made a payment 2weeks back paying his account with a little extra but until today his mobimoney app shows his account is in arrears and 5hat the consultants keeps on calling everyday to ask when he will made a payment we even send the proof of payment to the email addresses they provide him but up until today that problem is not sorted out and its giving him a bad credit due to that account that shows its not been paid
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
17 Feb 2021, 11:09Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply17 Feb 2021, 11:09
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
LC
Loren-Lee Coetzee's updateReviewer Update
17 Feb 2021, 11:13I would appreciate it if you can look up the matter and find an solution cause its frustrating getting everyday a phone call but the people you explain every single day the same thing over and over again but they cant assisst you
LC
Loren-Lee Coetzee's update17 Feb 2021, 11:13
Reviewer Update
I would appreciate it if you can look up the matter and find an solution cause its frustrating getting everyday a phone call but the people you explain every single day the same thing over and over again but they cant assisst you
Finchoice's replyOfficial
17 Feb 2021, 11:14Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply17 Feb 2021, 11:14
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
17 Feb 2021, 13:15Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply17 Feb 2021, 13:15
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
LC
Loren-Lee Coetzee's updateReviewer Update
17 Feb 2021, 15:08He say the account updated ..but because you took to long to update the account seems like there was more costs that was added so it showed he owes R341we payed R418 and now it shows its in arrears with another R1 ..and if i request settlement quote it says he stil owes R74 so how do we know what is the real amount we want to use to mobimoney again but stil cant due to this wrongfull info ...so please resolve it as its supose to be payed up like now ..all is settled
LC
Loren-Lee Coetzee's update17 Feb 2021, 15:08
Reviewer Update
He say the account updated ..but because you took to long to update the account seems like there was more costs that was added so it showed he owes R341we payed R418 and now it shows its in arrears with another R1 ..and if i request settlement quote it says he stil owes R74 so how do we know what is the real amount we want to use to mobimoney again but stil cant due to this wrongfull info ...so please resolve it as its supose to be payed up like now ..all is settled
Finchoice's replyOfficial
18 Feb 2021, 15:40Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply18 Feb 2021, 15:40
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team