ZM
Zanele M
1 reviews | Active since Jan 2023
30 Jan 2023, 06:54
Unhappy customer
I’m really not happy with finchoice at this moment it’s been two weeks busy calling them about an account I had with them and settled December 2021 but still reflects under my name when I call the ladies tell me they can’t help me as they have to transfer my call, as I agree to that I hold on the line for more than 30 minutes with no response they seem to forget we use our airtime when we call. I’ve emailed them the paid up letter so that they may update my account but no response from them I really don’t understand why can’t they remove my name coz it’s been over 12 months since I paid them 😡
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
30 Jan 2023, 09:57Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply30 Jan 2023, 09:57
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
ZM
Zanele M's updateReviewer Update
03 Feb 2023, 07:14I’m still waiting for your call as you said you will contact me.
ZM
Zanele M's update03 Feb 2023, 07:14
Reviewer Update
I’m still waiting for your call as you said you will contact me.
Finchoice's replyOfficial
03 Feb 2023, 15:20Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply03 Feb 2023, 15:20
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
06 Feb 2023, 15:14Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply06 Feb 2023, 15:14
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team