Unhappy clients

I got retrenched in February and submitted my personal protection cover with Finchoice and home Choice as well every required documents was submitted on the 12th and and the 13th of February. I received an email from Finchoice that my cover will kick in immediately, but to this date it hasn't I called the customer Care and I was told that they have not received the documents and I forwarded it to them again. What frutates me the most is the fact that I get calls from their collection department every 5 minutes demanding payments and if I call the customer service I am being told that they have forwarded my claim to the legal department, I requested the contact for legal so that I can do follow-up myself to this date I am still waiting. This is affecting my credit rating and it will be difficult to get employment in the future.

The same goes with home Choice I have not received any feedback and I keep calling every time and I get frustrated every time because they keep telling me the relevant department will contact me I also requested the contact for the department but I am being send from pillar to post and I have been paying my monthly installment without fail sometimes I will even pay twice in a month.

I really need an intervention in this matters. Regards

Felicia _*** ***