VM
Vanessa M
1 reviews | Active since Dec 2018
05 Jun 2025, 10:55
Unhappy and Disappointed Customer
I am so disappointed with Finchoice. I have been a client for years but it seems like their support quality has changed.
I logged multiple tickets and called but have not been assisted to date.
I logged a complaint here on the 29th of May 2025, however I have still not been assisted and all the tickets have been closed with no feedback.
I do not even get updates on the status of the ticket logged. As a client, I should be notified of the status and also an estimated time for the fix.
I am so disappointed and will be closing my accounts with them.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
05 Jun 2025, 11:07Good day Vanessa,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply05 Jun 2025, 11:07
Official
Good day Vanessa,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
VM
Vanessa M's updateReviewer Update
13 Jun 2025, 14:46Still no fix on the issue I have 3 weeks later. No update either.
VM
Vanessa M's update13 Jun 2025, 14:46
Reviewer Update
Still no fix on the issue I have 3 weeks later. No update either.
Finchoice's replyOfficial
17 Jun 2025, 08:44Hi Vanessa M,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply17 Jun 2025, 08:44
Official
Hi Vanessa M,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
Please allow us to investigate your query and resolve it.
The FinChoice Team
VM
Vanessa M's updateReviewer Update
18 Jun 2025, 10:39It has been weeks since i logged 3 cases and i have still not been assisted. The last consultant i spoke to last responded to me in over a week. No feedback whatsoever. Do i need to log a new complaint everyday for me to actually receive feedback? Your customer service is shocking. All you do is give generic responses.
VM
Vanessa M's update18 Jun 2025, 10:39
Reviewer Update
It has been weeks since i logged 3 cases and i have still not been assisted. The last consultant i spoke to last responded to me in over a week. No feedback whatsoever. Do i need to log a new complaint everyday for me to actually receive feedback? Your customer service is shocking. All you do is give generic responses.
Finchoice's replyOfficial
18 Jun 2025, 15:08Hi Vanessa M,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply18 Jun 2025, 15:08
Official
Hi Vanessa M,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
VM
Vanessa M's updateReviewer Update
26 Jun 2025, 11:07Good Day
The issue has not been resolved. The debit order went through on Monday and I tried to withdraw today but I still get the same errors. It is still asking me to accept the debi-check which does not come through.
I was able to accept the debi-check for the 12 months loans successfully but why is it not working for Mobi-money?
This means that there is an issue somewhere in your system. It has nothing to do with the mandate amount but rather your system.
Please fix this asap. This should not be dragged for another month.
VM
Vanessa M's update26 Jun 2025, 11:07
Reviewer Update
Good Day
The issue has not been resolved. The debit order went through on Monday and I tried to withdraw today but I still get the same errors. It is still asking me to accept the debi-check which does not come through.
I was able to accept the debi-check for the 12 months loans successfully but why is it not working for Mobi-money?
This means that there is an issue somewhere in your system. It has nothing to do with the mandate amount but rather your system.
Please fix this asap. This should not be dragged for another month.
Finchoice's replyOfficial
11 Nov 2025, 07:26Hi Vanessa M,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's reply11 Nov 2025, 07:26
Official
Hi Vanessa M,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team