Unfair treatment, non transparent and disservice

I have received a communication that I must rate the company finchoice in which will I recommend the organisation to anyone, the answer is a big No. Reference ***1 and ***1 is closed where only reference is made to one reference ***1 to the credit process each requires its own merits in this case this is combined and this is delebarate. I paid this company in full 12 December 2022. But they debited my account in March 2023 for no business reason. They have since provided what ever emotional reasons which is not adequate. I have never communicated with this organization face to face it has always been via E-mail and telephonical. To date I'm flabagasted as I have to sit with an egg on my face where I have to provide to this organisation information that is in their records to prove what they don't want to afford me. A service that I have to fight for. This is an unfair treatment and disservice. The call centre, debt and debt review department holding back and blatantly saying that there is no records reflecting communication between me and them around the time when they ********ly debited my account, in order to propel their ********ly action. Why recommend an organisation that is not transparent to your loved ones. The other manipulative aspect is the company wants to communicate telephonicaly and in writing same something totally different. Therefore I want to be communicated to via E-mail.