WM
William M
1 reviews | Active since Mar 2020
14 Apr 2020, 06:53
Unfair treatment and unproffesionalism
My query was partially resolved. Compuscan and Experian the requesy to update my profile was done but not at Transunion At Transunion it's still reflects that I'm owning them.
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Replies (3)
Finchoice's replyOfficial
14 Apr 2020, 08:52Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply14 Apr 2020, 08:52
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
21 Apr 2020, 18:54Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply21 Apr 2020, 18:54
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
WM
William M's updateReviewer Update
24 Apr 2020, 04:42My query hasn't been resolved as at 2020/04/24. Finchoice last updated my Transunion/ITC in October 2019. When I phoned they kept on telling me that an update was sent on the 10th March 2020 to all the bureau's but only Experian and Compuscan were updated. To me it shows that the update was only sent to those two bureaus only and not Transunion or XDS. Yesterday, 23/04/2020 I called was told the same old story of them have sent an update. Finchoice is an unprofessional, useless company that doesn't care about its customers. All I'm demanding from them is to update my profile at Transunion and XDS. They promised that they gonna call me from March but no one has yet called me. I was told by them via email that they are not responsible as to when bureaus update my profile but my take issentan update was sent to Transunion/itc it would have resolved immediately it was sent. It shows that no update was sent to Transunion/itc and XDS.
Can really someone really resolve this the same way when one take up a loan with them, an update is sent to all bureau's that you owe them. All I can say is that you strive to frustrate your customers.
Can really someone really resolve this the same way when one take up a loan with them, an update is sent to all bureau's that you owe them. All I can say is that you strive to frustrate your customers.
WM
William M's update24 Apr 2020, 04:42
Reviewer Update
My query hasn't been resolved as at 2020/04/24. Finchoice last updated my Transunion/ITC in October 2019. When I phoned they kept on telling me that an update was sent on the 10th March 2020 to all the bureau's but only Experian and Compuscan were updated. To me it shows that the update was only sent to those two bureaus only and not Transunion or XDS. Yesterday, 23/04/2020 I called was told the same old story of them have sent an update. Finchoice is an unprofessional, useless company that doesn't care about its customers. All I'm demanding from them is to update my profile at Transunion and XDS. They promised that they gonna call me from March but no one has yet called me. I was told by them via email that they are not responsible as to when bureaus update my profile but my take issentan update was sent to Transunion/itc it would have resolved immediately it was sent. It shows that no update was sent to Transunion/itc and XDS.
Can really someone really resolve this the same way when one take up a loan with them, an update is sent to all bureau's that you owe them. All I can say is that you strive to frustrate your customers.
Can really someone really resolve this the same way when one take up a loan with them, an update is sent to all bureau's that you owe them. All I can say is that you strive to frustrate your customers.