********* CONDUCT BY FINCHOICE

It's sad to know that there's still companies that are more about them as opposed to their clients or customers. My mom l has a funeral plan with Finchoice, and on the 12 of July 2021 she lost her husband, and the next day 13 July she made contact with Finchoice regarding the policy she had with them, which part of the benefits of that policy is airtime and grocery benefit. It's sad to know that when our very own people go through these challenging times, they still have to chase companies like Finchoice for what is rightfully theirs, which is a payout of their policies. At a time like this, one needs peace as opposed to unnecessary stress.

Finchoice promised to call my mother, and to this day, my mom hasn't been contacted. Because she's an elderly she resorted to me for help. It's sad that the elderly are sold these products and when its time for the policy to pay, the payments are not received, however monthly premiums are received. No one at Finchoice has shown any empathy towards my mom's situation for the fact that it's going to be almost a month and she hasn't received any feedback nor received the due benefits and payout for the policy. What is then the point of taking funeral policies with Finchoice if it's not going to assist families during that challenging time. The level of professionalism and conduct is concerning. Why one has to go to such extends to get assistance?

our mothers, grandmothers, uncles, grandfather, father and brothers, some of them don't have access to these facilities. Some of them don't have the priviledge to forward such complaints on these platforms, for their voices and concerns to be heard. Clearly when you contact Finchoice queries are not resolved.

Regards Nandipa