NN
Nombeko N
1 reviews | Active since Sept 2024
16 May 2025, 13:54
Unauthorized Debit Order Date – FinChoice Debited My Account Early
I am extremely frustrated FinChoice debited my account on the 15th instead of the agreed date, the 20th, causing a bounced debit and bank charges. Then, on the 16th, they debited my account again without authorization, and the payment went through. I want:
A refund of the amount debited on the 16th.
Reimbur*****t for the bank charges caused by the early debit.
Confirmation that my debit order date is correctly set to the 20th.
A guarantee that this won’t happen again.
Once my loan is fully paid, I want all my personal information deleted from your systems as per POPIA.
This service is unacceptable, and I expect a swift resolution.
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
16 May 2025, 14:07Good day Nombeko,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply16 May 2025, 14:07
Official
Good day Nombeko,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
17 May 2025, 09:16Good day Nombeko,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply17 May 2025, 09:16
Official
Good day Nombeko,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team