ST
Somana T
1 reviews | Active since Jan 2016
29 Jul 2020, 13:30
Unauthorized debit order (********)
am extremely appalled with the kind of customer they can't solve any queries and with their sales department who activate policy without a consent from the client and debits your account without you authorization for the service and **********ly keep debiting you account even after you laid a complaint against them, i am not happy and i don't know why they closed my ticket for the complain without resolution cause they tried debiting my account again and charged an unpaid fee cause i put a stop a order with my bank and they tried to debit my account again even after countless emails sent to them regarding my complaint. i informed their Customer service who is unprofessional ,about this unauthorized debit i wanted a refund for the ********** amount they debited my account with my account to be refunded and stop debiting my account,as i never took out any policy with finchoice
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
29 Jul 2020, 14:37Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply29 Jul 2020, 14:37
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's replyOfficial
23 Aug 2020, 20:21Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply23 Aug 2020, 20:21
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
ST
Somana T's updateReviewer Update
23 Aug 2020, 20:41How have you resolved this query? I have received no form of communication Finchoice. I have never in my life met such an unprofessional company with such bad customer service who don't have any reg
ard for their customers. This query has not been resolved and there has never been an attempt . Those records you referring to are false just like the debit order that keeps going off my account, causing unnecessary bank charges as I have to keep reversing it cause your company won't stop debiting my account **********ly.
ard for their customers. This query has not been resolved and there has never been an attempt . Those records you referring to are false just like the debit order that keeps going off my account, causing unnecessary bank charges as I have to keep reversing it cause your company won't stop debiting my account **********ly.
ST
Somana T's update23 Aug 2020, 20:41
Reviewer Update
How have you resolved this query? I have received no form of communication Finchoice. I have never in my life met such an unprofessional company with such bad customer service who don't have any reg
ard for their customers. This query has not been resolved and there has never been an attempt . Those records you referring to are false just like the debit order that keeps going off my account, causing unnecessary bank charges as I have to keep reversing it cause your company won't stop debiting my account **********ly.
ard for their customers. This query has not been resolved and there has never been an attempt . Those records you referring to are false just like the debit order that keeps going off my account, causing unnecessary bank charges as I have to keep reversing it cause your company won't stop debiting my account **********ly.
ST
Somana T's updateReviewer Update
23 Aug 2020, 20:47I don't know how many times I have called your customer service and received no joy ,everytime I been told the same thing that someone will call me back but no one ever does and I get no form of feedback or call back that's how unprofessional Finchoice is. In the last three months I don't know how many times I have tried to get this resolved. Incurring unnecessary bank charges cause of the debit order I never authorized and tried to stop.
ST
Somana T's update23 Aug 2020, 20:47
Reviewer Update
I don't know how many times I have called your customer service and received no joy ,everytime I been told the same thing that someone will call me back but no one ever does and I get no form of feedback or call back that's how unprofessional Finchoice is. In the last three months I don't know how many times I have tried to get this resolved. Incurring unnecessary bank charges cause of the debit order I never authorized and tried to stop.
Finchoice's replyOfficial
23 Aug 2020, 20:49Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,
Finchoice's reply23 Aug 2020, 20:49
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,
ST
Somana T's updateReviewer Update
24 Aug 2020, 11:56Just got a call from one of the consultant from Finchoice regarding my complaint her name is Wendy, informed me that my policy has been cancelled on the 20th of August, she mentions nothing about the actual complaint which is unauthorized debits that have been going off my bank account including the most recent one, also what policy cause I never took out any policy with Finchoice?? She says she will request for a refund to be done for the latest debit order that went off, saying nothing about the previous debits or the inconvenience that this has caused, when I remind her of the initial complaint she says they will need to go listen to the call recordings for the funeral cover, I remind her that since June I was told about the call recording which no one seems to get or gives me feedback on it. She says she will make sure and she will also send me the call recording which I will wait for hopefully it wont take as long... This company Finchoice and their customer service agent do not take any responsibility/accountability for their wrong doing for inconveniencing a person, she on the call she made did not even apologise for all of this. Since June I been waiting for feedback on the call recording for this policy I been told I took out nothing... cause it was done **********ly.
ST
Somana T's update24 Aug 2020, 11:56
Reviewer Update
Just got a call from one of the consultant from Finchoice regarding my complaint her name is Wendy, informed me that my policy has been cancelled on the 20th of August, she mentions nothing about the actual complaint which is unauthorized debits that have been going off my bank account including the most recent one, also what policy cause I never took out any policy with Finchoice?? She says she will request for a refund to be done for the latest debit order that went off, saying nothing about the previous debits or the inconvenience that this has caused, when I remind her of the initial complaint she says they will need to go listen to the call recordings for the funeral cover, I remind her that since June I was told about the call recording which no one seems to get or gives me feedback on it. She says she will make sure and she will also send me the call recording which I will wait for hopefully it wont take as long... This company Finchoice and their customer service agent do not take any responsibility/accountability for their wrong doing for inconveniencing a person, she on the call she made did not even apologise for all of this. Since June I been waiting for feedback on the call recording for this policy I been told I took out nothing... cause it was done **********ly.