N
Nomsa
1 reviews | Active since Jul 2023
20 May 2025, 07:04
Unauthorized debit order
Good morning
I got feedback saying my matter was resolved and when chexking my account this morning I saw the refund of R1890 however another amount of R1693.94 was deducted again this morning. I am actually amazed at how Finchoice ***** department operates, I requested them not to debit again and have the account closed when this ***** started but it seems they never removed or relink my details from their system. I honestly do not understand how they conduct their investigation. Does this mean that I would need to wait another month for my refund. For a big company like this FINCHOICE is disappointing really.
Kind Regards
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
20 May 2025, 07:55
Good day Nomsa,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply20 May 2025, 07:55
Official
Good day Nomsa,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
22 May 2025, 09:38
Good day Nomsa,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply22 May 2025, 09:38
Official
Good day Nomsa,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team