Unauthorized CREDIT ENQUIRY

A credit enquiry has been made on my profile without me granting authorization, I went into the app to view the products I have with the business as per usual also to view outstanding balance, I did not approve and or agree to be vetted for credit this morning I wake up Experian had sent me a notification a credit enquiry has been made impacting my score, I went ahead to call the contact center first lady dropped my call second agent refused to give a me a team leaders name as he says he is not allowed Fawaad is the gentleman I spoke to last who kept giving me incorrect process as how an enquiry works after I clearly explained to him I did not authorize anything my score has went down by 4 basis this has been done *****ulently POPIA breach using my info without my approval. I was thereafter kept on hold for almost 15-20minutes waiting on a team leader that never came to phone. I have been told to wait 30 business days for an error done by finchoice.