1 reviews | Active since Jun 2019
Unauthorized Credit Enquiries – Urgent Complaint
I am lodging a formal complaint regarding unauthorized credit enquiries on my profile by finchoice. According to their records, I allegedly attempted to apply for a Mobi account on two separate occasions (14-02-2025 and 20-03-2025). However, I did not apply for any credit or financial product, and these entries are incorrect.
I have disputed this matter with finchoice yet they refuse to remove these unauthorized enquiries despite my clear denial. This negatively affects my credit profile and raises concerns about possible *****ulent activity or system errors on their part.
I request an urgent investigation and assistance in having these inquiries removed. I also seek clarity on how my information was used without my consent.
Looking forward to your prompt intervention.
1. Does merely logging into my profile trigger an application?
2. If a pop-up appears and I decline, why is this recorded as an attempt?
3. Why has this happened twice without me activating the service?
1. Does merely logging into my profile trigger an application?
2. If a pop-up appears and I decline, why is this recorded as an attempt?
3. Why has this happened twice without me activating the service?
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Good day,
I am extremely dissatisfied with the ongoing lack of resolution regarding my issue. Despite my repeated explanations and clear requests, I continue to receive pushback with no real investigation or action taken. This has been incredibly frustrating and is negatively impacting my credit score.
I expect a thorough investigation and immediate resolution of this matter, not more delays and empty responses.
Sincerely,
Makhosi
Good day,
I am extremely dissatisfied with the ongoing lack of resolution regarding my issue. Despite my repeated explanations and clear requests, I continue to receive pushback with no real investigation or action taken. This has been incredibly frustrating and is negatively impacting my credit score.
I expect a thorough investigation and immediate resolution of this matter, not more delays and empty responses.
Sincerely,
Makhosi
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team