Unauthorized Bank Debit

I requested a settlement quote for my loan on 20 March 2025, which I promptly paid in full on the same day. The customer service agent I communicated with, Ibnè, informed me that it would take 24 hours for the payment to be processed and for me to receive the requested paid-up letter.

I received the paid-up letter on March 24th and reached out to Ibnè to confirm that my bank account would not be debited, given that I had fully settled the loan. However, this morning, my bank account was unexpectedly debited. Despite providing proof of the debit, Ibnè had the audacity to tell me that no such transaction had occurred.

This situation is both frustrating and concerning. I kindly request that this issue be resolved immediately. The unauthorized debit is unacceptable and needs to be rectified promptly to avoid any further complications.

Please treat this matter with urgency, and I look forward to your prompt response and resolution.