Unauthorised Debit Orders and Lack of Accountability – Finchoice

Subject: Unauthorised Debit Orders and Lack of Accountability – Finchoice

Once again, I’ve experienced unacceptable service from Finchoice. After fully settling my loan and receiving an official paid-up letter, Finchoice debited my account twice—six days later—without my authorisation.

Loans: ***1 + ***2 Debit Order Amounts: R1535.32 and R1797.32 taken out of my account on 27 October 2025.

These unauthorised debit orders have now caused other financial obligations on my account to bounce. So, who will take responsibility for that? Certainly not Finchoice. The lack of accountability is deeply concerning.

When I called and emailed to request a refund, I was ignored. Promised callbacks never happened, emails went unanswered, and my calls were disconnected — all while Finchoice held onto money that was never theirs to take.

It’s unacceptable for a financial institution to operate this way. I am tired of Finchoice failing to take responsibility for their actions and the negative impact they have on customers’ lives.

I’m sharing my experience publicly because this kind of behaviour needs to be called out — people deserve better. I am going public!!!!!!!!