Unauthorised Debit on Closed MobiMoney Account – 24-Hour Refund Required

I am extremely frustrated with the service I have received regarding my MobiMoney account.

I requested a settlement statement, paid the full outstanding balance to close the account, and received confirmation that the account was successfully closed.

To my shock, I was debited this morning by Finchoice for the very same account that was confirmed as closed. This is completely unacceptable. Once an account is settled and closed, there should be no further deductions.

I demand an immediate reversal of the unauthorised debit, as well as reimbur*****t of any bank charges I have incurred as a result of this error. This refund must reflect in my account within 24 hours of this complaint.

I also require a clear explanation of how this occurred and written confirmation that my account remains closed with a zero balance.

Please treat this matter with the urgency it deserves