Unauthorised Debit and Bad Service from Finchoice

I'm reporting Finchoice for unauthorised double debit, appalling customer service, and significant financial distress.

On 1st April 2025, I was debited twice, and again on 4th April 2025, resulting in an unauthorised double debit. Despite multiple attempts to contact their customer service team, I received conflicting information from different agents.

Due to the double debits, other debit orders scheduled on my account were declined, causing me significant inconvenience and financial distress. I'm requesting an immediate refund of the duplicate debit amount and compensation for the damages incurred.

I've attached a copy of my email to Finchoice, which includes my account details and proof of payment.

Account details:

- Account holder: NC Simelane - ID no: *** - Debit dates: 01-04-2025 and 04-04-2025 - Debit amounts:

I expect a prompt response and resolution to this matter. If I do not receive a satisfactory response, I will continue to escalate this matter.

Sincerely, NC Simelane