Unacceptable service from Finchoice

Good day Finchoice, i made a loan application last week Tuesday summited all documents as requested on the day i even received a mandate that i had to accept on my account which i did so meaning the loan moneys should be in my account shortly after and i received nothing so , ive been calling since last week Wednesday to speak to a lady that assisted me Yolanda from the sales Division with this loan, no body can put me through to her as they don't have a direct line they only make outbound calls , i have been calling and emailing numerous of times and im sure she has over 10 messages to contact me back they have even email her manger today asking her to contact me , they want to assist me in closing the loan application and do a new application i don't want that due to it will affect my credit score and then i wont be able to get a new loan terrible service really, unacceptable