Unacceptable Service and Unresponsive Support

I took out a loan with Finchoice a few months back and paid the full amount owed on December 20th. However, despite settling the loan with them, they still debited my account for the monthly payment on 24 December. I have been trying to resolve this issue since then but the experience has been nothing short of frustrating.

Numerous attempts to contact customer support have been met with endless call queues or agents hanging up on me. I submitted a ticket, sent an email to info@, and requested a call-back, yet as of today, 2 January 2025, I have still not received a response. While I understand it’s the holiday season, this lack of communication is completely unacceptable.

Can someone from Finchoice please urgently contact me so we can resolve this issue!!