Unacceptable Customer Service and Repeated Calls Despite Account Being Up to Date

I am honestly at a loss as to where to even begin with this complaint because my recent experience with FinChoice has been extremely frustrating and, quite frankly, unacceptable.

I took out a loan with FinChoice in good faith, believing that I would have a professional and respectful relationship with the company. I fully understand that when a payment is missed, FinChoice has every right to contact me regarding the outstanding amount. What I do not accept, however, is being spoken to rudely or disrespectfully by agents who are supposed to be providing customer service.

Yesterday, I spoke to an agent named Primrose, and I was extremely disappointed by the manner in which the conversation was handled. Her conduct and approach were completely inappropriate for someone servicing customers. I genuinely found myself questioning how an agent who communicates with customers in that manner is allowed to represent your company.

I was told that a Team Leader would contact me regarding the matter. It has now been more than 24 hours, and I am still waiting for that callback. I have received no follow-up communication, not even a written acknowledgement to confirm that my complaint is being addressed.

What makes this situation even more frustrating is that my account is currently up to date, yet I continue to receive calls because your systems are seemingly not being updated correctly. I should not have to repeatedly explain the same situation to different agents because of an internal system or administrative failure on FinChoice's side.

I have been patient, but this has reached a point where I am genuinely disgusted by the level of service I have received.

I would therefore like this matter formally investigated, including:

* The conduct and manner of the agent Primrose during my interaction with her. * Why I have not received the promised callback from the Team Leader. * Why I continue to receive collection/payment-related calls when my account is up to date. * Why your systems are apparently not being updated correctly. * What steps FinChoice intends taking to ensure that I am not repeatedly contacted regarding an issue that has already been resolved. * A written response to my complaint and confirmation of the outcome of the investigation.

I am not asking for special treatment. I am asking for basic professionalism, accurate account administration and respectful customer service.

I entered into my agreement with FinChoice in good faith, and I expect the same level of good faith, professionalism and respect in return.

I look forward to receiving a proper response rather than another promise of a callback that never happens.