TD
Trevor D
1 reviews | Active since Nov 2024
24 Jan 2026, 16:33
*****ulent Conduct.
I settled my accounts on the 20th as per the settlement letters provided, no they went on to debit my accounts.
Now they are no longer responding to my emails and their call centre just puts you on hold forever.
What irritates me more is that called them before I made the payment to confirm that the money reflected on the settlement letters is correct, the consultant said yes its there won't be any debit orders going through.
This is *****ulent.
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
26 Jan 2026, 07:52
Hi Trevor D,
Thank you for sharing your feedback. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Thank you for sharing your feedback. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply26 Jan 2026, 07:52
Official
Hi Trevor D,
Thank you for sharing your feedback. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Thank you for sharing your feedback. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
TD
Trevor D's updateReviewer Update
28 Jan 2026, 05:57Good day
It's day four and yet my account is still not closed, they keep on calling me I don't know for what because when I wanted to talk , their consultants kept me holding forever.
I just want my account closed and updated at the bureau, is that too much to ask ?
Please just close my account because I have settled it as per the settlement quote I got from you.
It's day four and yet my account is still not closed, they keep on calling me I don't know for what because when I wanted to talk , their consultants kept me holding forever.
I just want my account closed and updated at the bureau, is that too much to ask ?
Please just close my account because I have settled it as per the settlement quote I got from you.
TD
Trevor D's update28 Jan 2026, 05:57
Reviewer Update
Good day
It's day four and yet my account is still not closed, they keep on calling me I don't know for what because when I wanted to talk , their consultants kept me holding forever.
I just want my account closed and updated at the bureau, is that too much to ask ?
Please just close my account because I have settled it as per the settlement quote I got from you.
It's day four and yet my account is still not closed, they keep on calling me I don't know for what because when I wanted to talk , their consultants kept me holding forever.
I just want my account closed and updated at the bureau, is that too much to ask ?
Please just close my account because I have settled it as per the settlement quote I got from you.
Finchoice's replyOfficial
29 Jan 2026, 22:22
Good day Trevor,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply29 Jan 2026, 22:22
Official
Good day Trevor,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team