JT
Jacques T

1 reviews | Active since Nov 2019

05 May 2026, 18:19

Totally shocked

I previously wrote a negative review but somehow for some odd reason without any communication Finchoice fixed the issue . Although I'm still slightly upset because of stress this caused i am very surprised Finchoice corrected the mistake . Honestly the first time ever I've dealt with a company that rectified an issue within the same day . The issue being i app**** for a mobile money transfer . They transferred it to a standard bank account I do not have access to (yet it's still active due to incompetence on standard bank's part) yet they somehow managed to stop the transaction and paid it into the correct account even after the funds were cleared for the redundant standard bank account . It is annoying however that the app does not let you change or confirm your banking details but as I said . I'm shocked that this mistake was even rectified at all .

0
Replies (2)
Finchoice
Finchoice's reply06 May 2026, 08:46
Official
Hi Jacques, we appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply07 May 2026, 12:29
Official
Hi Jacques Taljaard,

Thank you very much for your feedback.

We are committed to serving our customers to the best of our ability. If you have any further questions or concerns, feel free to contact us at *** .

The Finchoice Team