NL
Nomaswazi L

1 reviews | Active since Mar 2017

15 Sept 2026, 13:52

Title: False approval for Pay in 12 months - approved then declining at checkout

I am writing this review regarding PayJustNow Pay in 12 months. I app**** for Pay in 12 and my application was APPROVED. I received the approval email, and I was also called from *** confirming that my Pay in 12 is approved and I can use my PayJustNow to make purchases. When I try to make a purchase, the payment says "Dismiss" / Declined. I have tried several times at different stores, but it is still declining. I have sent all screenshots, the approval email, and proof to PayJustNow support, but they keep saying it is declining with no clear explanation. If it was declined, why did you send me an approval and call me to say I can use it? Is this a false approval? Why approve customers and then decline them at checkout? This is frustrating and embarrassing at the till. I need PayJustNow to explain: Why was I approved if the system is declining me? Why does the approval email and call center say I can use it but I cannot transact? Please fix the technical issue or give me a proper reason for the decline. I have been a PayJustNow client and this experience with Pay in 12 has been very disappointing. I expect a resolution, not just "it is declining

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Replies (1)
Finchoice
Finchoice's reply15 Sept 2026, 14:15
Official
Hello Nomaswazi, We're truly sorry to hear about the frustrating and confusing experience you've had with the PayJustNow Pay in 12 service. We completely understand how disappointing and embarrassing this could be. We assure you that your concern is our top priority. Please allow us some time to thoroughly investigate this for you and seek clarification from our technical team. We'll get back to you via email with an update and a resolution as soon as possible. Warm regards, The FinChoice Team