Z
Zukiswa

1 reviews | Active since May 2025

03 Sept 2026, 12:34

This has been the worst service by far.

Finchoin has terrible service, my account was hacked in March, I called countless times, the consultants are very *********** and they most of them are not interested in doing they jobs, since June I have been trying to get assistance from the ***** department, but getting through to that department is impossible, I keep calling but if tried emailing but it's not helpful. No matter how desperate you are don't go for finchoice, their service is terrible.

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Replies (3)
Finchoice
Finchoice's reply03 Sept 2026, 12:55
Official
Hello Zukiswa, I'm really sorry to hear about your negative experience with us and the problems you've encountered with your account. Your situation sounds incredibly frustrating, and it is never our intention to make things difficult for our valued customers. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution. Warm regards, The FinChoice Team
Z
Zukiswa's update03 Sept 2026, 13:01
Reviewer Update
You have been investigating since March, I need to speak to the ***** department so that they can conclude the case but the matter keeps getting escalated, what's so dificult?
Z
Zukiswa's update03 Sept 2026, 13:03
Reviewer Update
How is it that no one can transfer a call to the ***** department, there's no email adress, and the ***** department hardly had anyone to assist.