This cant be real. How can a company do this.

My mother-in-law past away in October 2020, we sent Finchoice all the documents they requested on the 26 of October. From October 2020 my wife and sister-in-law was phoned by Finchoice constantly to speak to my mother-in-law that passed away. They demand to speak to her about her (mother-in-law) outstanding account, AFTER my wife sent them all requeste forms and they confirmed that they recived it over the phone. What I dont understan is why would you phone the cellphone about +- 20 times a week, then they demand to speak to her, and its hurtful because it was not a natural passing and then we have to the deal with the sadness and emotions all over again, I think its disgusting and very hurtful that we have to deal with this over and over and over again. This is not how a company should work, very unprofessional, disgusting and unreal how a company can do this. Even if its a system thing, then somebody is not doing it right.