MK
Marlize K
1 reviews | Active since Mar 2019
29 Mar 2021, 07:58
Think twice before using their ‘Skip Payment’ option
I have been trying for 2 months to get the “account in arrears” message off my account. I requested a skip in January. Was told to pay an amount, which I did. My account still showed I was in arrears, then I was told to pay another amount, which I also did. And still my account shows it’s in arrears. I don’t know what to do anymore. I for sure won’t ever use their skip payment option again.
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Replies (3)0
Replies (3)
Finchoice's replyOfficial
29 Mar 2021, 08:44Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply29 Mar 2021, 08:44
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
MK
Marlize K's updateReviewer Update
02 Apr 2021, 09:57I still have the ‘account in arrears’ message on my account when I log in. When I phoned they said my account is up to date. Can someone remove that message from my profile??
MK
Marlize K's update02 Apr 2021, 09:57
Reviewer Update
I still have the ‘account in arrears’ message on my account when I log in. When I phoned they said my account is up to date. Can someone remove that message from my profile??
Finchoice's replyOfficial
05 Apr 2021, 20:19Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply05 Apr 2021, 20:19
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team