*****s/ poor service

I have been calling, texting and emailing Finchoice since Monday but they are just ignoring me.

My bank, FNB, paid up a loan that was already paid. FINCHOICE has failed to allocate these funds, despite the bank sending through a POP. I even sent the pop almost 20x thus far. Fnb could only supply the debt recon paid up letter. What is strange is that finchoice could locate 2 out of 3 of payments but not the one where a refund is due. I am now starting to believe that they are lying with the intention to ***** the money.

Account ***1 Amount 8437