They just dont care

I have been asking Finchoice to give me a settlement letter since the beginning October as i would like to settle my loan account that i have with them. Firstly i was advised that the Settlement amount i R10700.00 and that i will receive the letter with all the info so that i pay and close the account. To date i have not received this letter from Finchoice. My daily follows up are ignored as i have not received this letter. Every time i follow up the Settlement amount increases???? The service that i have received is rather shocking for a Financial Institute.<br> <br> Yesterday the 11th i made another phone call to Finchoice and i requested to speak to a supervisor, i was advised that there is no manager and i will be contacted by one after 2 hours??? Like really, now it makes sense why the clients are not taken care off. I will never recommend them to anyone. SERVICE IS NON EXISTING!!!!!