They don’t want to close my account.

I had a loan with Finchoice that was handed over to SHAPIRO SHAIK DEFRIES, I got my settlement letter with a discounted amount , spoke to Gift Dube via Email and made payment for the amount they had quoted. I am waiting for my paid up letter and now another company Saya RECOVERIES is Harassing me and telling me to pay R200+ before they can give me a paid up letter. No! I paid the amount that was quoted that account had to be closed and I be given my paid up letter.